Last Updated: February 22, 2026
Jax AC Service ("we," "us," or "our") operates the website jaxacservice.com (the "Site"). This Site serves as a lead generation and referral platform for residential HVAC services in the Greater Jacksonville and Northeast Florida area. We connect homeowners seeking AC repair, installation, maintenance, and other HVAC services with vetted, licensed, and insured HVAC technicians in the region.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our Site or submit a form requesting HVAC services. By using our Site and submitting your information through any of our forms, you agree to the practices described in this Privacy Policy, including the sharing of your information with third-party service providers as described below. If you do not agree with these practices, please do not use our Site or submit your personal information.
We collect personal information that you voluntarily provide to us when you fill out a form on our Site. This includes:
Contact Information: Full name, email address, phone number
Property Information: Address, AC system type or age, description of issue or service needed
Communication Content: Any additional details you provide in message fields
We do not collect sensitive personal information such as Social Security numbers, financial account information, health data, or government-issued identification numbers.
When you visit our Site, certain information may be collected automatically through standard web technologies, including:
Device and Browser Information: Browser type, operating system, screen resolution
Usage Data: Pages visited, time spent on pages, referring website
Network Information: IP address and approximate geographic location
This information is collected through cookies and similar technologies and is used to improve our Site's functionality and understand how visitors interact with our content.
We use the personal information we collect for the following purposes:
Service Inquiries: To respond to your requests for HVAC service quotes and information
Communication: To contact you by phone, email, or text message regarding the HVAC services you inquired about
Lead Referral: To share your inquiry with qualified, licensed, and insured HVAC technicians in your area who can fulfill your service needs. As a referral platform, connecting you with the right technician is a core function of our Site.
Site Improvement: To analyze how visitors use our Site and improve its content and functionality
We will only use your information for purposes that are compatible with those described in this Privacy Policy.
We may share your personal information with the following categories of third parties:
HVAC Service Providers: As a lead generation and referral platform, we share your contact and property information with vetted, licensed, and insured HVAC technicians in the Northeast Florida area who can provide the services you requested. These providers are independent professionals selected based on their qualifications, licensing, and ability to meet your specific HVAC needs. Once your information is shared with a service provider, their use of your data is governed by their own privacy practices.
Technology Partners: We use Netlify to host our Site and process form submissions. Netlify may process your data as described in their privacy policy.
Legal Requirements: We may disclose your information if required to do so by law, regulation, legal process, or enforceable governmental request.
We do not sell your personal information to data brokers, advertising networks, or other third parties for their own marketing purposes.
By submitting your information through our forms, you provide your prior express written consent to be contacted regarding HVAC services. You acknowledge that this Site operates as a referral platform and that your information will be shared with one or more third-party HVAC service providers. This may include contact by phone call, text message, or email from us and/or from those service providers. You understand that:
Consent is not a condition of purchasing any services
You may receive communications from us and from the service providers we share your information with
Standard message and data rates may apply to text messages
You may revoke your consent at any time by contacting us at the email address listed below
You have the following rights regarding your personal information:
Access: You may request a copy of the personal information we hold about you
Correction: You may request that we correct inaccurate or incomplete personal information
Deletion: You may request that we delete your personal information
Opt-Out: You may opt out of future marketing communications at any time
To exercise any of these rights, please contact us at the email address provided below. We will respond to your request within 10 business days.
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including responding to your service inquiry and maintaining records for legal compliance. Lead inquiry data is retained for up to five (5) years in accordance with applicable telemarketing regulations, after which it is securely deleted.
We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our Site uses HTTPS encryption to secure data transmitted between your browser and our servers. Form submissions are processed through Netlify's secure infrastructure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Our Site may use cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of the Site but will not prevent you from submitting a service inquiry form.
We do not currently use your personal information for automated decision-making or AI-based profiling.
Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read the privacy policies of any third-party sites you visit.
Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete that information.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last Updated" date at the top of this page indicates when the policy was most recently revised. We encourage you to review this Privacy Policy periodically.
If you have questions about this Privacy Policy, wish to exercise your data rights, or want to revoke your consent, please contact us at:
Jax AC Service
craig85ff@gmail.com
Website: jaxacservice.com
